Shipping & Returns

Last updated: September 2026

Order processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation and, once dispatched, a tracking number where available.

Shipping

• Where we ship: Orders placed through our marketplace stores are shipped to the destinations supported by that marketplace. Orders through our own store are shipped to addresses within the United States unless otherwise stated.
• Delivery time: Standard delivery usually takes 3–7 business days after dispatch, depending on the destination and carrier. Estimated delivery times are shown at checkout or on the product listing.
• Shipping costs: Shipping fees, if any, are displayed before you complete your purchase. Some listings include free shipping.
• Carriers: We use established carriers and, where offered, marketplace fulfillment services.

Order tracking

When your order ships, a tracking number is provided through the channel you purchased from. If you bought through a marketplace, tracking and delivery updates are available in your marketplace account. For direct orders, contact us at info@farlish.com with your order number.

Returns

We want you to be satisfied with your purchase. Most items may be returned within 30 days of delivery, provided they are:

• Unused and in their original condition;
• In the original packaging with all accessories and documentation; and
• Accompanied by proof of purchase.

Certain items may be non-returnable for hygiene or safety reasons (for example, in-ear audio products once opened), and this will be indicated on the listing. Returns for orders placed on a marketplace are handled under that marketplace's returns process.

Refunds

Once we receive and inspect a returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method, typically within 5–10 business days after we receive the return. Original shipping charges may be non-refundable unless the return is due to our error or a defective product.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at info@farlish.com with your order number and photos. We will arrange a replacement or refund at no additional cost to you.

How to start a return

For direct-store orders, email info@farlish.com or call +971 50 245 8990 with your order number and reason for return, and we will provide return instructions. For marketplace orders, please initiate the return from your marketplace account.